Need help with the Lilly Learning Tree app? The school is happy to assist. Most questions are answered below — if not, contact us directly.
Contact us
School Lilly Learning Tree
Email info@lillylearningtree.com
Phone +919971463736
We usually reply within one working day.
Frequently asked questions
How do I sign in?
Enter your phone number — the one the school has on file for you — and tap Send code. You’ll get a one-time code by SMS; type it in to sign in. There’s no password to remember.
I didn’t get the SMS code.
Check that you typed the correct number and have mobile signal, then tap Change number and try again. If it still doesn’t arrive, make sure the school has your correct number on file — contact us above.
Why can’t I see the van on the map?
The van appears live only while a ride is in progress. If a ride hasn’t started, or has finished, the map shows the last known position or “location unavailable” — this is normal. During a ride you’ll see the van move and an approximate “minutes away” estimate for your stop.
I’m not getting notifications.
Open your phone’s Settings → Lilly Learning Tree → Notifications and make sure they’re allowed. On the van screen, also allow location if prompted.
Why can I only see my own child?
That’s by design. For privacy, each parent sees only their own child’s photos, videos, and daily care notes — never another family’s.
Can I let someone else pick up my child?
Yes — use Authorise a pickup in the app to let the school know who is collecting your child, so staff can hand over safely.
How do I delete my account or data?
Email us at info@lillylearningtree.com and we’ll remove your account and your child’s data. See our Privacy Policy for details.
Which phones are supported?
The app works on iPhone (iOS) and Android phones. For the live van location to keep updating, the staff phone needs location set to “Allow all the time” and battery optimisation turned off for the app.